Outsourcing giant Convergys expands back office solutions ensemble

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Outsourcing giant Convergys expands back office solutions ensemble

Convergys Corporation, a global leader in customer care, billing and human resources outsourcing services, has expanded its back office solutions ensemble. The newly contrived portfolio includes solutions that span multiple business functions ranging from Customer Care, Marketing, Finance and Accounting, aimed at helping clients benefit from improved efficiencies and more effectively managed customer transactions. This move comes in the wake of studies estimating that Fortune 500 companies will save $58 billion annually by outsourcing back office processing, predominantly to outsourcers with both onshore and offshore operations like Convergys.

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